Rent the Runway reviews are generally low, leaving many customers dissatisfied and unhappy with their service. Its customer rating after almost 600 reviews leaves it at 1.36 stars where consumers mostly complain about Rent the Runway’s customer service and some credit card problems. Most people have rated the platform with a low score but there are a few positive reviews directed at Rent the Runway, although that does not mean you should overlook the negative reviews.
What are the positive reviews for Rent the Runway?
Just a few of the positive reviews talk about how customer service is exceptional when an issue arose about another customer returning an item in poor condition and that customer service was considerate and even sent multiple substituted outfits to make up for the other item in poor condition.
Another review leaves a long review about Rent the Runway being attentive to the pandemic to the point that the platform works with ReturnMates, a free service that undergoes drop-offs, pickups, and deliveries without the trouble of having to go to UPS. Moreover, there was never an issue with them receiving the wrong item of clothing, albeit size or design or so forth. Moreover, comparing renting on the platform was better than other clothing stores.
Other than good customer service, some people have reviewed their fashion. More specifically, the wide range of items that people can choose from and the excellent materials used for the outfits. Moreover, their shipping service does not take long, as one customer reviews that it has taken them at most three days to wait for their items to arrive. To add, employees’ professionalism and kindness were reviewed with high marks.
Surprisingly enough, one review mentions a poor quality dress but received a 4-star rating in the end due to the generosity of customer service, ending with the customer receiving a full refund, their main reviews being that they put their customers’ needs first, no matter what holiday or event is in their near future.
Many satisfied customers are rather surprised with the number of poor ratings and have wondered why this is an issue. Between the 5 and 4-star ratings, a total of 35 people have reviewed it positively.
What are the negative reviews for Rent the Runway?
Compared to the upper star ratings, the 1 and 2-star ratings hold the majority of the reviews with a total of 536 reviews. That is, excluding the 3-star reviews amounting to a total of 552 low reviews.
This first review contradicts the positive review that mentions ReturnMates, stating that since the platform began working with the delivery company, the customer has not received any ordered items in months and that new spots have been re-opened for new orders. Another review accuses Rent the Runway of scamming, notifying them that they charge extra.
Other reviews mention experiencing seeing an item in their size being available and then suddenly being unavailable after payment and sign up. After being asked for a refund, this person was refused.
More reviews complain about dresses being damaged beyond repair and exchanging sizes is not allowed and that complaining will get you nowhere, as they offer empty promises.
Items appear unavailable on the website until after signing up for a membership, in which case it will appear that these items have been rented for months. Not only this but also advanced reservations cost more and canceling any membership will not result in a refund. One dissatisfied customer states that they paid 104$ for a subscription that only lasted four days and that they have not received any benefits from this.
Another dissatisfactory review is a complaint about the customer’s many orders being blundered. While complaints have been directed to customer service, their only response is that they will attempt to assist the customer but that does not work. There is always a constant delay in shipping the products with an extra fee for each delayed shipment.
The worst possible review informs people of prices that keep being raised, whether it is their rental or subscriptions, or purchasing. They have had issues with the platform putting the customer’s account on hold depending on whether they have returned rented items after just one day. The most disappointing from the review is that the customer complains about a lingering body odor and clothing that has been worn one too many times.
CONCLUSION
All in all, the worst reviews all revolve around items being out of stock or not being the right size or membership issues and this is what Run the Runway is about. While sustainability and price point are important in Rent the Runway’s goal, many customers have experienced quite the opposite from them and encouraged people to stay away.
How bad are the reviews compared to good ones at Rent the Runway?
While there are some good reviews, there are a lot more that is negative.
What can you do if you are conflicted between the good reviews and the bad reviews?
Experiencing firsthand is a good indicator as to whether Rent the Runway is or is not a good experience.
