Rent-A-Center Damage Policy
The franchises of the company operate nationwide with over 200 stores in 31 states. The company operates on a rent-to-own business model by selling and renting out the appliances and furniture of major companies on small initial payments. To top that, Rent-A-Center also allows its customers to return or re-rent the items they rented at any given time.
Rent-A-Center gives out both new and used products to its customers for rental purposes. To provide its customers with branded products, Rent-A-Center has partnered with some top companies such as Sony, Whirlpool, and Dell. The branded items that you can rent from its store include:
SmartphonesPersonal computersElectronic home appliancesFurniture
Since the products you receive from Rent-A-Center are branded and therefore of top quality, the company has put forth a Liability Damage Waiver (LDW) to ensure the protection and safety of the products you rented. To enjoy more benefits, customers can also join the RAC Benefits Plus membership offered by the company.
Liability Damage Waiver (LDW)
Liability Damage Waiver is an optional component that can be added to your rental agreement. The fee of LDW is 10% of the total rental payment; therefore, only a minor amount will be added to each rental payment. Once you add the LDW, you will no longer be held responsible for any damages to the rented merchandise caused by natural disasters. The LDW also covers stolen products. Customers who add LDW to their rental agreement therefore will not be charged the cost to repair or replace the rented merchandise. It is crucial to note that, you must pay the LDW fee consistently up to the day of damage or loss to be eligible for the waiver.
Conditions
Although the Liability Damage Waiver protects your rented product from almost all kinds of damages, it will not cover the impairments caused by neglect. Only when the damage-causing event exceeds your control you are eligible to get the benefits of the waiver. Some of the events that are taken into consideration are:
TheftFloodFireLightningOther natural disastersAdding LDW
LDW can be added to your agreement at the time of rental. Furthermore, you can add it any time after you have rented an item as well. All you have to do is drop in at any Rent-A-Center store and inform the customer associate about your requirement. You can also do the same over the phone. You will be able to add the LDW to your rental agreement in a matter of minutes.
Damage Assessment
When you claim the LDW, the damage on the merchandise will be assessed by the store manager to check whether it meets the conditions required. If it is deemed eligible, and if your rental payments along with the LDW fee are up to date, the damaged product will be repaired or replaced by the company without taking any charges from you.
RAC Benefits Plus
If you need long-term safeguarding of all your rented products, you can opt for a membership in the RAC Benefits Plus scheme. By becoming a member, you will receive savings and discounts along with extended protection for all the merchandise rented by you. In addition to covering the losses caused by natural disasters and threats, the RAC Benefits Plus membership will also cover your payments in the event of unemployment or illness. You can also avail of their repair services for purchased products with this membership.
Conclusion
Now we have learnt ‘Rent-A-Center Damage Policy’, Rent-A-Center is one of the largest corporations in the United States that offers both the sale and rental of its merchandise. The rental agreement does not include protection against the products you rented. However, you can do this by adding a Liability Damage Waiver to your rental agreement for a small additional cost. The waiver covers almost all sorts of damages except damage caused by carelessness. If your claim is approved, you will not be charged any extra amount to replace or mend the merchandise.
- Is there a penalty to cancel the Liability Damage Waiver?
No, you can cancel the DLW any time you want with no penalty or cancellation fee. However, you will have to inform your decision to a store associate ahead of time.
- Is there an eligibility criterion to add the DLW?
No, all customers are entitled to add the DLW to their rental agreement.
- Does RAC Benefits Plus membership include discounts on medical services?
Yes, by becoming a member, you will receive discounts for prescription drugs, medical equipment, and other medical services. You will also be able to use the telemedicine service.
